RETURNS AND EXCHANGES

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OUR POLICY

Black Turtle Metal Works sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged or defective, customers must e-mail their concern within 10 business days of receiving items for an exchange. A prepaid shipping label will be provided upon approval, and the replacement items will be shipped out at no charge once the defective items are received and reviewed. Items approved for exchange for any other reason must be un-installed, undamaged, and in their original packaging.

Black Turtle Metal Works reserves the right to charge a refinishing/restocking fee of up to 20% of retail price for any exchange where the product returned is not in its original condition. The customer is responsible for all exchange shipping charges if approved. 

If you encounter an issue with your purchase please reach out to us at: blackturtlemetals@gmail.com